Terms of Service

WorkWell Evals LLC

Effective Date: January 22, 2026

Last Updated: June 15, 2026

1. Introduction and Acceptance of Terms

Welcome to WorkWell Evals. These Terms of Service ("Terms") govern your use of the WorkWell Evals website located at workwellevals.com (the "Site") and the services offered through it (collectively, the "Services").

WorkWell Evals LLC ("WorkWell," "we," "us," or "our") operates a platform that connects individuals seeking workplace accommodation evaluations with independent licensed mental health professionals ("Providers").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

2. Description of Services

WorkWell Evals operates a technology platform that provides administrative and scheduling services to facilitate workplace accommodation evaluations. Our Services include:

  • Marketing and customer acquisition

  • Eligibility screening and intake processing

  • Appointment scheduling and calendar management

  • Payment processing and administrative support

  • Customer service and appointment coordination

  • Self-help digital products and educational resources (such as the Accommodation Request Kit)

WorkWell Evals is not a healthcare provider. We do not provide medical advice, diagnoses, treatment, or clinical services. All clinical services, including evaluations and the issuance of accommodation letters, are provided by independent licensed mental health professionals ("Providers") who are solely responsible for their clinical decisions.

Fee Structure: When you purchase a service through our platform, you pay a single combined fee that includes (a) a platform and administrative services fee retained by WorkWell Evals for the services described above, and (b) a professional consultation fee that is paid to your Provider for clinical services. WorkWell Evals does not share in, split, or receive any portion of the professional consultation fee paid to Providers for their clinical services.

Follow-Up Services: In addition to the Standard Evaluation and Complete Support Package, WorkWell Evals facilitates the following follow-up services performed by your Provider in connection with a completed evaluation:

  • Employer Form Completion — Provider completes employer-specific accommodation request forms or questionnaires requiring clinical input

  • Letter Revision or Clarification — Provider prepares revised or supplemental accommodation letters in response to employer follow-up questions or requests for additional specificity

  • Provider-Employer Communication — Provider participates in a telephone or video call with the client's employer to discuss or clarify the clinical basis for accommodation recommendations

Follow-up services are available only to clients who have completed a qualifying evaluation (Standard Evaluation, Complete Support, or Reevaluation) that resulted in an issued accommodation letter through our platform and must be requested within ninety (90) days of the most recent qualifying evaluation date. All follow-up services are subject to the Provider's independent clinical judgment.

3. Eligibility

To use our Services, you must:

  • Be at least 18 years of age

  • Be currently employed or have a bona fide employment relationship

  • Be located in a state where our Providers are licensed to practice

  • Have the legal capacity to enter into a binding agreement

  • Provide accurate and complete information during registration and intake

4. The Evaluation Process

4.1 No Guarantee of Approval

Our Providers make independent clinical judgments based on their professional assessment of your situation. Scheduling an appointment and paying for an evaluation does not guarantee that you will receive an accommodation letter. Providers may determine that an accommodation letter is not clinically appropriate for your situation.

If a Provider declines to issue an accommodation letter following your evaluation, you are not entitled to a second evaluation with a different Provider at no additional charge, and you are not entitled to a refund. A second opinion or evaluation by a different Provider requires a separate Standard Evaluation purchase. Clinical decisions are made independently by Providers based on their professional judgment and are not subject to appeal through WorkWell Evals.

4.2 Intake Form Requirement

After booking your appointment, you will be required to complete a comprehensive intake form. This form must be completed at least twenty-four (24) hours prior to your scheduled appointment.

If you fail to complete the intake form at least twenty-four (24) hours before your appointment, your appointment may be cancelled at our discretion and you may not be entitled to a refund.

4.3 Appointment Attendance

You are responsible for attending your scheduled appointment on time via the video platform specified in your confirmation. If you miss your appointment without providing at least 24 hours' notice, your appointment will be considered a "no-show" and you will not be entitled to a refund.

4.4 Rescheduling

You may reschedule your appointment up to 24 hours before your scheduled time at no additional charge. Appointments rescheduled with less than 24 hours' notice may be subject to a $29 rescheduling fee.

4.5 Supporting Documentation

During intake, you will have the option to upload supporting documentation such as diagnosis letters, treatment summaries, or notes from your current healthcare providers.

While uploading documentation is optional, we strongly encourage it. Evaluations supported by existing records result in stronger, more detailed accommodation letters. If your Provider must rely solely on a 15-minute consultation without supporting documentation, the resulting letter may be more limited in scope, and your employer may be more likely to request additional documentation.

Any records you upload will be used solely for the purpose of your accommodation evaluation and will be maintained by your Provider as part of your clinical record.

4.6 Follow-Up Services

If your employer requests additional documentation as part of the interactive accommodation process, follow-up services are available as add-ons or as part of the Complete Support plan. Follow-up services include employer form completion, letter revisions, and provider-employer communication as described in Section 2.

Follow-up services are available only for clients who have completed a qualifying evaluation (Standard Evaluation, Complete Support, or Reevaluation) that resulted in an issued accommodation letter through our platform. All follow-up service requests must be made within ninety (90) days of the most recent qualifying evaluation date. Requests made after the 90-day window will require a new Standard Evaluation.

Providers retain full clinical autonomy over all follow-up services and may decline any request that would be clinically inappropriate or unethical in their professional judgment.

5. Fees and Payment

5.1 Service Fees

The following service tiers and add-on fees are in effect as of the date listed at the top of these Terms. WorkWell Evals reserves the right to adjust pricing with notice as described in Section 14.

Standard Evaluation — $169.00 Includes a 15-minute video consultation with a licensed psychologist, comprehensive intake review, and one (1) ADA accommodation letter (if clinically appropriate), delivered within 3 business days of the evaluation.

Complete Support — $299.00 Includes everything in the Standard Evaluation, plus up to three (3) employer form completions and up to two (2) provider follow-up interactions (provider-employer calls or letter revisions) within ninety (90) days of the evaluation. The comprehensive support fee is non-refundable regardless of whether the client utilizes all available follow-up services.

Standard Reevaluation — $149.00 Available only to clients with a prior completed evaluation through WorkWell Evals that resulted in an issued accommodation letter. Includes a 15-minute follow-up consultation and one (1) updated ADA accommodation letter (if clinically appropriate), delivered within 3 business days of the evaluation.

Complete Support Reevaluation — $269.00 Includes everything in the Standard Reevaluation, plus up to three (3) employer form completions and up to two (2) provider follow-up interactions within ninety (90) days of the reevaluation date.

Accommodation Request Kit — $49.00. A digital self-help product containing educational materials, request templates, and tools, delivered electronically. Licensed for personal use under Section 10. Delivered immediately and non-refundable once delivered.

Add-On Follow-Up Services (available only after a completed evaluation that resulted in an issued accommodation letter/form, within 90 days):

  • Employer Form Completion: $59.00 per form

  • Letter Revision or Clarification: $59.00 per revision

  • Provider-Employer Communication: $69.00 per call

By completing a purchase, you agree to pay the fees associated with the service you selected. All prices are in U.S. dollars.

5.2 Payment Processing

Payments are processed securely through our third-party payment processor, Stripe. By providing payment information, you authorize us to charge the applicable fees to your selected payment method.

5.3 Refund Policy

No Refund: You are not entitled to a refund if:

  • Your Provider determines that an accommodation letter is not clinically appropriate for your situation — clinical decisions are made independently by Providers and are outside WorkWell's control

  • Your employer denies your accommodation request — employer decisions are outside WorkWell's control

  • You fail to complete the required intake form at least twenty-four (24) hours before your appointment

  • You miss your appointment without 24 hours' notice

  • You are dissatisfied with the content of your accommodation letter or any follow-up documentation

  • You provide false or misleading information during the intake or evaluation process

  • You cancel your appointment with less than 24 hours' notice (you may reschedule subject to fees)

  • Your Provider declines to issue an accommodation letter and you wish to seek a second opinion from a different Provider — a new Standard Evaluation must be purchased separately

  • Digital Products (including the Accommodation Request Kit) are non-refundable once access has been delivered, as described in Section 10.8.

Complete Support: The Complete Support fee is non-refundable regardless of whether you utilize all available follow-up services included in the plan. The fee covers access to follow-up services for the 90-day support window; unused services do not carry over or entitle you to a partial refund.

Reevaluations: Reevaluation services (Standard Reevaluation and Complete Support Reevaluation) are available exclusively to customers who have previously completed an initial evaluation through WorkWell Evals. If you purchase a Reevaluation service without having a prior evaluation on file, your booking will be cancelled and a non-refundable administrative and scheduling fee of $39 will be retained. This fee compensates WorkWell for eligibility verification, scheduling, payment processing, and customer support costs incurred regardless of whether services proceed. The remaining balance will be refunded to your original payment method within 5-10 business days. To avoid this, please verify your prior evaluation status before booking or contact us at support@workwellevals.com if you are unsure.

Add-On Follow-Up Services: Fees for add-on follow-up services are non-refundable once the Provider has begun work on the requested service.

Refunds at Our Discretion: In limited circumstances, such as technical issues on our end that prevent your appointment from occurring, we may issue a refund at our sole discretion.

Chargebacks: If you initiate a chargeback or payment dispute for a completed service, we reserve the right to contest the chargeback and provide evidence of service delivery. Fraudulent chargebacks may result in termination of your access to our Services and collection efforts for amounts owed.

Cancellations After Booking: If you cancel your appointment after booking but before your scheduled evaluation, a non-refundable administrative and scheduling fee of $39 will be retained. The remaining balance will be refunded to your original payment method within 5–10 business days. Cancellations made within 24 hours of the scheduled appointment are subject to the no-show policy and are not eligible for any refund.

6. Independent Providers

6.1 Independent Contractor Relationship

Providers who offer clinical services through our platform are independent contractors, not employees, partners, joint venturers, or agents of WorkWell Evals.

WorkWell Evals provides administrative and technology services to facilitate the connection between you and independent Providers. We do not employ Providers, direct their clinical judgment, or share in their clinical fees.

Each Provider:

  • Holds their own professional license in good standing

  • Maintains their own malpractice insurance

  • Sets their own clinical standards and protocols

  • Makes all clinical decisions independently and without direction from WorkWell Evals

  • Is solely responsible for the clinical services they provide

  • Receives payment for clinical services separate from WorkWell's administrative fees

The fees you pay to WorkWell Evals are for platform access and administrative services only. WorkWell Evals does not receive referral fees, fee-splitting arrangements, or any share of Provider clinical fees.

6.2 Provider Credentials

We verify that Providers hold active licenses and appropriate credentials before they join our platform. However, you are encouraged to verify your Provider's credentials independently through your state's licensing board.

6.3 Clinical Autonomy

WorkWell Evals does not direct, control, or influence Providers' clinical decisions. The decision to issue or decline an accommodation letter rests solely with the evaluating Provider based on their professional judgment.

7. Your Responsibilities

By using our Services, you agree to:

  • Provide accurate, complete, and truthful information

  • Not misrepresent your symptoms, condition, or circumstances

  • Complete all required intake forms by the specified deadline

  • Attend scheduled appointments on time

  • Treat Providers and WorkWell staff with respect

  • Use any accommodation letter obtained through our Services only for its intended lawful purpose

  • Not submit accommodation letters obtained through our Services on behalf of any person other than yourself.

  • Not use our Services for any fraudulent or unlawful purpose

8. Prohibited Uses

You may not use our Services to:

  • Obtain documentation through fraud, misrepresentation, or deception

  • Harass, abuse, or threaten Providers or staff

  • Interfere with or disrupt our Services or servers

  • Attempt to gain unauthorized access to our systems

  • Use our Services for any purpose that violates applicable law

  • Resell, redistribute, or commercially exploit our Services

  • Circumvent Providers to obtain services directly after being introduced through our platform

9. Intellectual Property and Data Use

9.1 Aggregate De-Identified Data

By using our Services, you acknowledge and agree that WorkWell Evals may use aggregate, de-identified data derived from anonymized customer information for the following purposes:

  • Internal analysis and service improvement

  • Publication of research reports, industry analyses, and educational content

  • Sharing of findings with journalists, researchers, healthcare professionals, and the public

  • Marketing of WorkWell Evals services through aggregate statistics that do not identify any individual

Aggregate de-identified data does not include your name, contact information, employer, specific diagnoses tied to your identity, or any other information that could reasonably be used to identify you individually. WorkWell Evals applies HIPAA Safe Harbor de-identification standards and excludes data points where small sample sizes could create re-identification risk.

You retain no rights of attribution, royalty, or compensation for any use of aggregate de-identified data derived from your information. This provision survives termination of these Terms.

9.2 Intellectual Property

All content on our Site, including text, graphics, logos, and software, is the property of WorkWell Evals or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without our express written permission. Digital Products that you purchase are licensed to you under Section 10, which sets out your rights and restrictions for those products.

10. Digital Products (Self-Help Resources)

10.1 Description

In addition to evaluations, WorkWell Evals offers digital self-help products, including the Accommodation Request Kit (each, a "Digital Product"). A Digital Product is a set of educational materials, templates, and tools delivered electronically.

10.2 Educational Purpose Only; Not Legal or Clinical Advice

Digital Products provide general educational information about the workplace accommodation process. They are not legal advice, are not a substitute for advice from a licensed attorney, and do not create an attorney-client relationship. They are not clinical or medical advice and are not a substitute for evaluation, diagnosis, or treatment by a qualified provider. Purchasing or using a Digital Product does not guarantee that any accommodation will be requested, granted, or accepted by any employer. Accommodation decisions are made by your employer.

10.3 Eligibility

Digital Products are available to purchasers who are at least 18 years of age. Unlike our evaluation services, Digital Products do not require an employment relationship, an evaluation, or that a Provider be licensed in your state.

10.4 License Grant

Subject to these Terms and your payment of the applicable fee, WorkWell Evals grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Digital Product solely for your own personal, non-commercial use in connection with your own workplace accommodation matter. You may make copies and edit the editable files for your own personal use.

10.5 Restrictions

You may not, directly or indirectly: (a) resell, license, sublicense, rent, lend, or otherwise distribute the Digital Product or any part of it; (b) share, send, post, upload, or otherwise make the Digital Product available to any other person or to the public, including on any website, file-sharing service, social platform, or group chat; (c) reproduce the Digital Product except for your own personal use as permitted above; (d) create derivative works for distribution; (e) remove or alter any copyright, trademark, disclaimer, or other proprietary notice; or (f) use the Digital Product to develop, train, or operate any competing product or service.

10.6 Ownership

WorkWell Evals and its licensors retain all right, title, and interest in and to the Digital Products, including all content, templates, text, and design, and all intellectual property rights. No rights are granted except the limited license expressly stated in Section 10.4.

10.7 Unauthorized Distribution; License Fee

The fee for a Digital Product licenses it to a single user. If you provide, share, distribute, or otherwise make a Digital Product available to any other person or to the public in violation of Section 10.5, you agree to pay WorkWell Evals a license fee equal to the then-current published price of the Digital Product for each additional person to whom you make it available. This amount reflects the reasonable value of an additional license and the sale that would otherwise have occurred, and is not a penalty. This license fee is in addition to, and not in place of, any other remedy available to WorkWell Evals, including injunctive relief, actual damages, statutory damages and attorneys' fees under applicable copyright law, and recovery of costs of enforcement. WorkWell Evals may pursue or decline to pursue any remedy in its sole discretion, and no delay or failure to enforce this Section waives the right to enforce it later. This Section survives termination of these Terms.

10.8 Refunds

Because Digital Products are delivered electronically and immediately, all sales are final and fees for Digital Products are non-refundable once access has been delivered, except where required by law or as WorkWell Evals may grant in its sole discretion.

10.9 Revocation

WorkWell Evals may revoke your license and disable access to a Digital Product if you materially breach these Terms, including the restrictions in Section 10.5.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • Our Services will meet your specific requirements

  • Our Services will be uninterrupted, timely, secure, or error-free

  • Any accommodation letter will be accepted by your employer

  • You will receive any particular outcome from using our Services

12. Limitation of Liability

12.1 No Liability for Clinical Decisions

WorkWell Evals is not liable for any clinical decisions made by Providers, including decisions to approve or deny accommodation letters, the content of accommodation letters, or the outcome of submitting accommodation letters to employers.

12.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKWELL EVALS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of employment or employment opportunities

  • Damage to professional reputation

  • Emotional distress

  • Loss of income or profits

ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

12.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless WorkWell Evals, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of our Services

  • Your violation of these Terms

  • Your violation of any rights of a third party

  • Any false or misleading information you provide

  • Your misuse of any accommodation letter obtained through our Services

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal action, you agree to contact us at support@workwellevals.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions.

14.3 Jurisdiction

Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Missouri, and you consent to the personal jurisdiction of such courts.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Site with a new "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the modified Terms.

16. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use our Services will immediately cease.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, including the fee schedule set forth in Section 5.1, together with our Privacy Policy, constitute the entire agreement between you and WorkWell Evals regarding your use of our Services and supersede any prior agreements.

19. Contact Information

If you have any questions about these Terms, please contact us at:

WorkWell Evals LLC Email: support@workwellevals.com

20. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.